SHIPPING POLICIES AND PROCEDURES
If you are a new patient we will call you for your shipping address, billing information and email. If you are an existing patient and your practitioner calls in a prescription for you, we will automatically charge your credit card and ship to the address we have on file. If you do not want your credit card information kept on file you must notify us. Please note this will cause a delay in shipping your medication to you. All patients are responsible for updating any address, email and billing changes in a timely manner. We will attempt to call you if we are unable to process the credit card, but it is ultimately the patient’s responsibility.
We accept Visa, Master card and Discover. We accept FSA cards and HSA cards but please be aware that the flexible spending accounts do not cover shipping. You will need to provide a credit card for the shipping fee. You may also mail us a check and once your payment is received we will ship your medication to you.
Be sure to provide your complete address. If you provide us with multiple addresses you must call each time to specify which address we are shipping to. Failure to provide an address change, apartment number, suite number, or a building number can cause your package to be delayed and it would be an expense for which neither the shipper nor Hopkinton Drug would be liable. Once delivery is confirmed by the shipper your package is considered delivered.
All refrigerated products are only shipped Monday through Thursday. All prescriptions are shipped via USPS. We can use FedEx if requested but the shipping cost will increase. Whether you choose to have us ship your package using USPS or FedEx, there are things that can happen that could cause your package to be delayed. We will not be held responsible for delayed packages due to an "Act of God" which are weather conditions or disasters that prevent the shipper from making delivery. The Post Office has the right to leave a notice if they feel it is an unsecured location to leave the package. It's your responsibility to contact your local Post Office to make arrangements to retrieve the package.
We are not responsible for any International shipments that are delayed or refused by customs. It’s the patient’s responsibility to find their own broker.
Please be aware that Priority mail is not a day specific, or time specific delivery option and Express mail is NOT always a next day service. For some areas Express mail is a two day service. We do not insure packages for shipping purposes and will not be held responsible for lost or damaged goods. We will email the tracking number to the email address provided usually between 4:00 pm - 5:00 pm the day of shipping. We are not responsible for packages left outside or in P.O. Boxes for an excessive amount of time. It’s the patient’s responsibility to retrieve and properly store their medication. We will not reimburse or replace the product under these circumstances. You will be charged by us to replace the product along with all shipping fees.
Below are the shipping timelines and Prices:
Priority Express Overnight - Delivery in 1 to 2 days depending on area
Coolers and Boxes = $45.00
Manilla padded envelope = $25.00
Priority - Delivery in 1 to 3 Business days depending on area
Coolers = $26.00 with the exception of Artemisinin and Animal Chews which are $11.00 and animal refrigerated suspensions are $16.00
Manilla padded envelope = $10.00
Boxes = $25.00
First Class - Delivery in 1 to 4 Business days depending on area
Manilla padded envelope = $5.00
Fed Ex - Call for quote (You may use your own Fed Ex account but there will be a packaging fee of $5.00 - $15.00 depending on the package)
If you have any questions regarding the shipping of your medication please contact the shipping department at 508-435-4441 ext.121