I had to purchase some replacement test strips for my diabetes testing meter, and had the opportunity to speak with Ralph about alternatives. He explained that the strips I was using were terribly expensive, and not reimbursable under our insurance. HE recommended a different model testing kit, which would save me about 60% on testing supplies. He ordered a kit, and took considerable time to explain the system to me, and to check with the manufacturer.
I realize this may fall within his job description, but I think we went "above and beyond." I really just wanted you to know that I appreciate the local nature of your business, and the people who work there.